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A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.” If you aren’t convinced that live chat is for your business, check out this study conducted by Bold Chat.The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.The report goes on to say: “62% reported being more likely to purchase from the site again.

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This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.A further 38% of respondents said they had made their purchase due to the chat session itself.All these attitudes were even more prevalent among respondents who bought online at least weekly.” With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center.In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.



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